By engaging with our services, the Client Company or its
authorized individuals confirm their responsibility to pay all
invoices issued.
Viyani operates on a prepaid subscription model. Invoices are
raised at the beginning of each month for the service period
from the 1st to the last day of the calendar month.
If a client joins in the middle of the month, the first
invoice will be calculated on a pro-rata basis for the
remaining days of that month. From the next month onwards,
regular monthly billing will apply.
To ensure uninterrupted access to the platform, payments must
be completed within the first 7 days of each month. Failure to
clear invoices may result in restricted access or downgrade to
a basic plan.
If you decide to discontinue services with Viyani, a one-month
formal notice is required. The account will be deactivated
only after the final invoice and any pending dues are fully
settled.
In case of overpayment or incorrect billing, please contact
your Account Manager or reach out to our support team at
info@viyani.com
immediately. We aim to resolve billing issues within 48 hours
(2 working days).
Approved refunds will be initiated by Viyani within 7 working
days. The actual credit to your account may take additional
time depending on bank processing and payment gateway
timelines.